POLICIES

12 hours

Group Classes

Private Sessions

Livestream

Residency and weekend pop-ups

Cancel at least 12 hours before class and your credit is returned.
Late cancellations forfeit the class credit, and pay a flat $6.00 fee.
No-shows forfeit the class credit, and pay a flat $12.00 fee.
By booking, you authorize us to charge the card on file.
Drop-in guests are charged the class fee.
We may close the door once class begins, and a missed class counts as a no-show.
If a class is full, join the waitlist and we’ll let you know if a spot opens.

1:1 sessions, corporate, and private events

Cancel or reschedule at least 24 hours before your session at no charge. Inside 24 hours, the full session fee applies.
Corporate, group wellness, and private events take more planning, so notice periods and deposits are set in your written agreement. Deposits depend on the event and its total cost.

Live on Zoom

Livestream classes are live only and not recorded.
Cancel at least 4 hours before class and your credit is returned.
Late cancellations and no-shows forfeit the credit.
If a connection problem on our end stops class, we’ll return your credit. If it’s on your end, message us right away and we’ll do our best to help.

Online or by email

Use the link in your booking confirmation email to cancel or reschedule, any time. Your request time is what counts toward the notice windows above.
Can’t use the link? Email TheConservatoryPWC@gmail.com. We don’t monitor email around the clock, so a message sent inside the notice window may not be read in time.

Illness, emergencies, and our own cancellations

If you’re sick, injured, or facing an emergency, tell us as soon as you can. We review each case individually and may waive a fee or return a credit. Please don’t come to class if you’re unwell.
If we cancel a class or session for any reason, you’ll receive a full credit or refund, or the option to reschedule.